Shipping policy
Shipping Policy
Last Updated: March 15, 2025
Introduction
Thank you for shopping with us. This Shipping Policy outlines our procedures and guidelines regarding the shipping of products purchased from our website or store. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Order Processing Time
- All orders are processed within 1-2 business days (Monday- Friday, excluding holidays) from the time of purchase.
- Orders placed on weekends or holidays will begin processing on the next business day.
- We will notify you via email once your order has been processed and shipped, including tracking information when available.
Shipping Methods and Timeframes
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | $5.99 (Free for orders over $50) |
| Expedited Shipping | 2-3 business days | $12.99 |
| Next Day Shipping | 1 business day* | $24.99 |
*Orders must be placed before noon EST to qualify for next-day delivery. Next-day shipping is not available for all locations and all products.
Free Shipping Policy
- Domestic orders (United States) over $75 qualify for free standard shipping.
- Free shipping offers apply to standard shipping only.
- Free shipping offers cannot be combined with other promotions or discounts unless specifically stated.
Shipping Restrictions
- We reserve the right to limit shipments to certain regions or countries based on import/export restrictions.
- Certain products may have additional shipping restrictions or may not be eligible for all shipping methods.
- We do not ship to P.O. boxes for international orders.
Tracking Your Order
- A tracking number will be provided via email once your order has shipped.
- You can track your order by clicking the tracking link in your shipping confirmation email or by logging into your account on our website.
- Please allow 24-48 hours after receiving your shipping confirmation for tracking information to become active.
Shipping Delays
- Delivery timeframes are estimates and not guarantees.
- Delays may occur due to weather conditions, customs processing, or other circumstances beyond our control.
- During peak seasons (holidays) or unforeseen events, shipping carriers may experience additional delays.
- We are not responsible for delays caused by shipping carriers or customs.
Address Information
- It is the customer's responsibility to provide accurate and complete shipping information.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Address changes cannot be made once an order has been processed.
- If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipping costs.
International Orders
Customs and Import Duties
- International customers may be subject to import duties, taxes, and customs processing fees.
- These charges are the responsibility of the recipient and are not included in our shipping fees.
- We are not responsible for delays due to customs processing.
- We are legally required to declare the actual value of the merchandise on all international orders.
International Shipping Restrictions
- Certain products may not be permitted for import into specific countries.
- It is the customer's responsibility to determine whether the products ordered comply with the import regulations of their country.
Damaged or Lost Packages
- If your package arrives damaged, please contact our customer service team within 48 hours of receipt.
- For packages that are lost in transit, please allow the full estimated delivery timeframe plus 3 additional business days before reporting it as lost.
- For domestic shipments, we will file a claim with the carrier on your behalf.
- For international shipments, both the sender and the recipient may need to file claims with the respective postal services.
Multiple Package Shipments
- Orders containing multiple items may be shipped in separate packages and may arrive on different days.
- You will receive tracking information for each package shipped.
Contact Us
If you have any questions or concerns about our shipping policy or your specific order, please contact our customer service team:
- Email: [contact.trimify@gmail.com]
- Phone:
- Hours: [Monday-Friday, 9:00 AM - 5:00 PM EST]
Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.